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About This Job

The Overnight Operations Manager promotes a safe and secure environment on the overnight shift. Oversee all hotel operations during the night shift to ensure standards are maintained, and that hotel assets are secured and protected. Acts in the capacity of General Manager in his or her absence.

Essential Functions: 

  • Assists with guest issues as needed. With no supervision, gain understanding of guest issues, and develop and implement solutions agreeable to the guest in efforts to maintain high standards of guest service.

  • Ensure policy is followed regarding securing money, cash drawers, etc. Take action regarding violations to include immediate suspension pending investigation.

  • Provide direct oversight of all departments with specific oversight of Security and Engineering. Take action in regards to disciplinary issues requiring immediate attention.

  • Assist with Front Office and Night Audit operations, as well as any department in need.

  • Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

  • Handles guest noise complaints

  • Assist Security by checking doors and service outlets to insure they are secure.

  • Protects organization’s image by keeping security and incident information confidential.

Education and Experience:

  • Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management

  • Takes an exhaustive approach to every task

  • Capable of conducting detailed investigation, and producing detailed, comprehensive documentation regarding same, with no supervision

  • Remains composed and behaves professionally during emotionally charged and potentially dangerous situations

  • Previous Hotel Management experience required

  • Ability to work night shift required

**Fire Life Safety Director Certification preferred, but not required.**

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About this Employer

Fairfield Inn & Suites/Springhill Suites New York Manhattan

338 West 36th Street
New York, NY 10018

+1 212-216-9110

570 Room Hotel

Have everything necessary to be rested, productive and healthy, easily in reach when you stay at Fairfield Inn New York Manhattan/Times Square South, a dual branded property sharing one building with SpringHill Suites New York Manhattan/Times Square South. It all comes together at this hotel with affordable rooms near Madison Square Garden, The Shed, Javits Center and many other Midtown NYC attractions. Find what you need when you need it, whether it's a workout in the 24/7 fitness center or round-the-clock snacks at the Market. A free breakfast featuring scrambled eggs, sausage and plenty of healthy options ensures a balanced start to your day. Make room for your daily routine in our hotel rooms featuring separate living, working and sleeping areas. Our 2,000-square-foot Garment Room offers a focused setting for a successful meeting of the minds in the Garment District. Ask about The Fairfield 100% Guarantee, where we promise you'll be satisfied, or we'll make it right. That's our commitment to you.