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About This Job

DoubleTree Hotel and Suites by the Galleria is looking for people that enjoy engaging with people and passionate about delivering great service. If you have previous customer service experience and interested in an opportunity to create memorable experiences to our guests, submit your resume today!

Required Skills & Abilities:

-At least six (6) months of customer service experience

-Previous hotel front desk experience is a plus

-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays

-Must have the ability to communicate in English, both verbal and written

-Comfortable in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description:

-Welcome guests, complete check-in process and explain hotel amenities/offers

-Promote hotel services and facilities for revenue opportunities

-Respond to guest inquiries and requests in a timely, friendly and efficient manner

-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Hotel discount program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Road
Houston, TX 77056-5474

(713) 961-9000

476 Room Hotel

doubletree3.hilton.com

At A Glance

Our 100% non-smoking Houston, TX hotel is 30 to 45 minutes from William H Hobby and George Bush Intercontinental airports. This Houston Galleria hotel’s location is convenient to world-class restaurants, entertainment venues and popular attractions. Stay with us and be just steps from the Galleria Mall, featuring over 400 shopping and dining outlets.

Our business guests will appreciate the convenience of in-room work stations, lobby tech center, and the proximity of the Central Business District, home to numerous Fortune 500 companies.

Relax at our outdoor pool, utilize our fitness center, and enjoy a meal at The Restaurant. Featuring flexible meeting and event space, over-sized deluxe guest rooms and residential suites with full kitchens, our Houston Galleria hotel is convenient to all that Houston has to offer.