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Concierge

Posted June 10, 2022

The Ritz-Carlton Residences, Waikiki Beach
Honolulu, HI
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Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton Residences, Waikiki Beach

2112 Kalakaua Avenue
Honolulu, HI 96815

1.808.445.9083

309 Unit Condo-Hotel

www.theresidenceswaikiki.com

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Luxury on Waikiki Beach

The crowning glory of the city’s rebirth, The Ritz-Carlton Residences, Waikiki Beach brings with it many firsts. The luxury resort is the brand’s first foray into O'ahu, embracing the island spirit and natural beauty at every opportunity. Residences are stylishly subdued, allowing the ocean to take center stage through floor-to-ceiling windows. Dining includes two Hawaii debuts: Dean & DeLuca, offering a wine bar and gourmet market, and Tokyo’s renowned Sushi Sho. The eighth-floor infinity pool is the highest in Waikiki and overlooks the lush treetops of Fort Derussy and the Pacific Ocean. Next door, Luxury Row beckons with high-end shopping and dining.

The Residences is located adjacent to Luxury Row at the entrance to Waikiki Beach. This neighborhood’s location is defined by Fort DeRussy Park and its beach, Kalakaua Avenue and its shops, and a good portion of downtown Waikiki. The shopping, dining, relaxing and rejuvenating found here place it among the most valuable and coveted real estate in the world.