Posted June 10, 2022The Ritz-Carlton Coconut Grove, Miami
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With its charming, intimate setting, and soothing ambience, The Ritz-Carlton Coconut Grove, Miami hotel is an urban retreat in the heart of one of the city’s most vibrant neighborhoods, known for its shopping, dining, sailing, proximity to family attractions and a myriad of festivals and events, many of which are included here on "Calendar of Events." With soaring ceilings, mosaic columns, grand fireplaces and picturesque views, our Miami hotel near downtown is a relaxing retreat for your business or leisure travels.Savor cuisine from Bizcaya restaurant, renowned for its internationally-influenced fare, enjoy live music every Thursday and an after-work cocktail at Lazuli Lounge, the area’s only upscale live music venue, or be pampered in the city’s finest Boutique Spa. Beautiful luxury hotel rooms offer views of lush surroundings from private balconies and are the perfect point from which to view the excitement of Miami and Biscayne Bay. Environmentally conscious guests will enjoy this "Green" hotel’s initiatives to nurture and preserve the earth. The Ritz-Carlton Coconut Grove, Miami is a Tier 3 property in The Ritz-Carlton Rewards.