Search 35,952 current hospitality jobs

IT Technician

Posted May 11, 2022

Wheeling Island Hotel-Casino-Racetrack
Wheeling, WV
Save this job

About This Job

The Opportunity 

Delaware North Gaming is hiring an IT Technician to join our team at Wheeling Island Casino, in Wheeling, West Virginia. As an IT Technician, you will work with the Operation Lead to support daily technical operations at Wheeling Island Casino. The IT Technician will be responsible for assisting with the implementation of all computing technology associated with applications, data, communications, hardware, and networks.

Responsibilities 

  • Provide maintenance and support for desktop and laptop computers and provides end-user support for hardware and software systems.
  • Assist with the implementation of solutions at the operating location and ensure that these solutions are consistent with the overall IT strategy of Delaware North.
  • Set up computer software and hardware for new and existing associates, set up and maintain all user account and computer configurations.
  • Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.

Qualifications 

  • Minimum 1 year of experience in a technical support role.
  • Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows required.
  • Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry.
  • Must be team-oriented and able to prioritize job responsibilities to meet the needs of the operation.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • An associate degree in business or a related field is preferred.

Who We Are 

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Save this job

About this Employer

Wheeling Island Hotel-Casino-Racetrack

1 South Stone Street
Wheeling, WV 26003

Managed By

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Guests can relax in the comfort of the 151-room hotel and enjoy a buffet, steakhouse and many other dining options. Wheeling Island also features a 1,000-seat showroom for concerts and other events, and meeting and banquet spaces.