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Front Desk Agent

Higher wages, Union property, Pension plan, 401(k), Free employee meals, Excellent Health insurance, Paid time off, Hotel room Discounts, Employee Food and Beverage Discounts

Posted July 19, 2022

Sheraton Pittsburgh Station Square
Pittsburgh, PA
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About This Job

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

Why you will enjoy this job

Checking people in and out. It’s a no brainer, right? Often the first impression, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Enthusiastically greet guests upon arrival.
  • Register and assign rooms to guests promptly and efficiently.
  • Issue room key and provide instructions directly to guest.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Listen to and solve guests concerns.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make changes for guests.
  • Thank each guest by name for choosing your hotel.  Invite them back.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Accurately post charges such as room, food, liquor, or telephone to guest bill.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to accurately use various office software.
  • Ability to willingly perform other customer service and guest-related functions as required.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. 


  • Higher wages
  • Union property
  • Pension plan
  • 401(k)
  • Free employee meals
  • Excellent Health insurance
  • Paid time off
  • Hotel room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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About this Employer

Sheraton Pittsburgh Station Square

300 W Station Square Drive
Pittsburgh, PA 15219

(412) 261-2000

Our Hotel

The iconic hotel located on the South Shore of Pittsburgh has 399 sleeping rooms with 30,000 square foot of operable banquet space. Centrally located in Station Square Pittsburgh. The hotel is embarking on an extensive renovation of all sleeping rooms , lobby and incorporating a city view restaurant called The Factory South Shore featuring a Pittsburgh driven cuisine with a fabulous view of the city.