WHY JOIN US:

Come work for a dynamic team at the newly renovated Mayfair House Hotel and Garden. This glamorous Gaudi-inspired hotel is nestled into the bohemian Coconut Grove enclave.

We are looking for a highly motivated and energetic Night Auditor who has a passion for service. Enthusiastic employees can help take positive guest experiences to the next level. You’ll be working in an environment that fosters curiosity, collaboration and connection.

JOB OVERVIEW:  The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. 

Post and balance charges and settlements in a timely and efficient manner.  Maintain files and reset the systems for next day operations.

REPORTS TO:  Front Office Manager

ESSENTIAL JOB FUNCTIONS:

• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Comply with attendance rules and be available to work on a regular basis.
• Balance accounts from day shift
• Manage front desk activity and handling guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handle customer requests and complaints and direct other employees or departments accordingly
• Manage and update all official documentation pertaining to the role.
• Ensure that all end of day activities have been successfully executed by employees in all departments
• Answer calls and queries related to potential booking
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.  Ability to effectively deal with guest and employee concerns in a friendly and positive manner.    Ability to access and accurately input information using a moderately complex computer system

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)