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Bellperson / Shuttle Driver

Posted May 13, 2022

DoubleTree by Hilton Hotel Cedar Rapids Convention Complex
Cedar Rapids, IA
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About This Job

Description

The DoubleTree by Hilton Hotel Cedar Rapids is looking for a Bellperson/Shuttle Driver to join the team! 

This 267 room hotel is connected to the Alliant Energy PowerHouse and also home to Cedar Rapids conventions and events. The ideal candidate will have great knowledge of the local area, a warm/friendly approach, excellent time management skills and hold a valid driver's license. 

This is a full-time position which will require full availability to work varying shifts (aligned to hotel occupancies) across weekdays, weekends and holidays. This position is paying $12.00 tips.

Here are some perks you can enjoy when joining our team • Access to your pay when you need it through DailyPay • Career growth & development • The Go Hilton travel discount program • Competitive wellness benefits • Team Member Resource Groups • Recognition and rewards programs • And so much more

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
  • Ensure messages and faxes are regularly delivered throughout the day
  • Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
  • Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
  • Assist in the maintenance, appearance and functionality of equipment
  • Must be able to work a flexible schedule that will include early mornings, weekends and holidays
  • The starting pay for this position is $10.00 per hour plus tips
  • Previous customer service experience is required

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

DoubleTree by Hilton Hotel Cedar Rapids Convention Complex

350 First Avenue NE
Cedar Rapids, IA 52401

(319) 731-4444

267 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree by Hilton Hotel Cedar Rapids Convention Complex. Begin your stay with a warm welcome from our friendly staff. We will even greet you with a delicious DoubleTree chocolate chip cookie upon arrival. Conveniently located in downtown Cedar Rapids, Iowa, just off I-380, we are only 15 minutes from Eastern Iowa Airport. The hotel overlooks the Cedar River and downtown Cedar Rapids, and is attached to the U.S. Cellular Arena and U.S. Cellular Convention Center. Corporate travelers will appreciate our proximity to important businesses, including Fortune 500 companies and government offices.

Unwind in a spacious guest room or suite at DoubleTree by Hilton Hotel Cedar Rapids. Enjoy modern amenities such as a 42-inch HDTV and internet access. Our spacious suites with separate living and dining areas are ideal for extended stays. Stay active and work out in the 24-hour fitness center or invigorate with a dip in the indoor pool. Dine on delicious local cuisine in the stunning rooftop restaurant. Shuttle service is also available for guests to attractions within a five mile radius.

Host a meeting or event at this downtown Cedar Rapids hotel in 80,000 sq ft of meeting and banquet space. Our professional staff will organize a variety of special events for up to 10,000 guests.

  • Located in downtown Cedar Rapids, just 15 minutes from Eastern Iowa Airport
  • Attached to the U.S. Cellular Arena and the U.S. Cellular Convention Center 
  • Indoor swimming pool and modern 24-hour fitness center in our lodging
  • Rooftop restaurant and Bud Light Lounge
  • Flexible meeting space, internet access and 24-hour business center