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Front Desk Associate

Posted August 11, 2022

Hampton Inn & Suites Alexandria
Alexandria, LA
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About This Job

Front Desk – Associate

The Front Desk Associate is responsible for kicking off the beginning of a guest’s exceptional stay by being the first point of contact, making the best impression, accommodating the requests and needs of the guest, and providing them excellent accommodations, a stage set by fellow team members.  


  • Front Desk

FSLA Status

  • Non-Exempt

Supervisory Responsibilities

  • None


  • Manages the day-to-day responsibilities associated with accommodating guest’s arrivals, departures, and requirements during their stay at the hotel.
  • Greets all guests with a smiling friendly manner.
  • Ensures efficient and professional guest registration, check-out, and telephone service.
  • Takes every opportunity to upsell every guest.
  • Stays current on all Loyalty Program benefits, recognizes loyalty member guests as they check in, and offers a sign up to any non-program guests.
  • Issues room key cards following the appropriate security procedures of the hotel.
  • Answers all incoming phone calls, schedules, cancels, modifies, and confirms reservations.
  • Receives guest calls regarding lost and found, track, locate, and ship to guest according to hotel procedures.
  • Transmits and/or receives messages for any in-house guest.
  • Follows Front Desk shift checklist.
  • Possesses complete knowledge of the hotel Property Management System, printing and monitoring scheduled arrivals.
  • Runs high balance and credit card report to monitor issues and secure authorization.
  • Takes requests for wake up calls and enters each accordingly.
  • Keeps records of occupied and vacant rooms, guest accounts, and processes payments.
  • Confers with staff members to assist guests as needed and follows through until completion.
  • Achieves the property’s monthly goal for guest satisfaction scores.
  • Answers inquiries pertaining to hotel services and area attractions.
  • Handles complaints efficiently and courteously, listening carefully to the guest’s problem, taking immediate personal responsibility, if possible, to find a resolution, or involve the appropriate personnel who can enact a solution to the issue.
  • Observes proper key control and guest privacy protocol. 
  • Coordinates with Housekeeping on room statuses frequently throughout the day.
  • Actively follows the status of scheduled groups and function calendar.
  • Stays knowledgeable of fire panel functions and location of water shut off.
  • Notifies Maintenance of any reported room issues.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
  • Knows how to operate PMS, and other front office equipment.
  • Obtains and verifies all documentation for tax exempt status and corresponding binder which may be audited.
  • Provides detailed shift report.
  • Makes sure the TVs are on designated stations and at appropriate volume levels.
  • Fronts the sundry shop during any down time.
  • Monitors and requests reorder of supplies for the Front Desk and Back Office.
  • Delivers items to guestrooms as requested.
  • Performs any other tasks requested during the overnight shift.
  • Follows all OSHA/HAZCOM procedure.
  • Wears appropriate brand required uniform and name tag during all scheduled shifts.

Required Skills/Abilities

  • Detail oriented and thorough
  • Excellent written and verbal communication skills
  • Active listening
  • Service Oriented
  • Coordination

Education and Experience

  • High school diploma or equivalent
  • Three months of related experience

Physical Requirements

  • Prolonged periods standing and working at a computer screen
  • Must be able to lift and carry up to 25 pounds at a time

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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About this Employer

Hampton Inn & Suites Alexandria

6124 West Calhoun Drive
Alexandria, LA 71303

(318) 445-4449

138 Room Hotel

At A Glance

Welcome to Hampton Inn & Suites Alexandria, located in the heart of central Louisiana. Convenient for visiting many attractions in the area, our hotel is within two hours of Shreveport and Baton Rouge, a little over three hours from New Orleans and less than an hour from historic Natchitoches along the Cane River.

Our meeting facilities and complimentary business services make this a great place for your next meeting, reunion or getaway. Enjoy many of our great amenities such as a clean and fresh Hampton bed® and free WiFi. Our Hampton’s free, hot breakfast is perfect for extended stay travelers. If you’re in a rush, grab a Hampton’s On the Run® Breakfast Bag, available Monday through Friday. To make every visit easier, we offer a complimentary airport shuttle to and from Alexandria International Airport.