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Assistant Director of Housekeeping

Medical Dental Vison Matching 401k PTO!

Posted May 13, 2022

Hotel Fort Des Moines, Curio Collection by Hilton
Des Moines, IA
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Compensation

$48,000-$55,000

About This Job

What's in it for you…

  • Hotel discount at locations worldwide!
  • Paid time off and holiday pay incentives!
  • Professional development and promotion opportunities!
  • Medical, Dental, Vision, and supplemental insurance available!
  • 401(k) available for all associates!

About this job…

The Assistant Director of Housekeeping works closely with the Director of Housekeeping to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests.  As leader of the housekeeping department, the Assistant Director of Housekeeping must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness.  The primary responsibility of the Assistant Director of Housekeeping is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

What you’ll be doing…

  • Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.
  • Ensure compliance with hotel brand standards, updating department procedures as needed.
  • Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed.
  • Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines.
  • Lead and support department goals, objectives, and budgets.
  • Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
  • Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.
  • Listen to guests and empathize with their challenges.  When necessary, notify other departments and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

  • 3+ years of hotel housekeeping experience, preferably in a leadership role
  • High School diploma or equivalency education certificate required

Communication:

  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day; stand and walk frequently throughout the workday
  • Reach, bend, stoop, kneel, and pivot frequently through workday
  • Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

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About this Employer

Hotel Fort Des Moines, Curio Collection by Hilton

1000 Walnut Street
Des Moines, IA 50309

(515) 528-7733

Managed By

A historic base where presidents stayed

A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places. We're in the center of downtown Des Moines, a mile from the Wells Fargo Arena. The Iowa State Capitol is less than 10 minutes away, and we're 15 minutes from the Iowa State Fairgrounds.

Proudfoot & Bird

Fine Dining in every aspect. Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail. Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence. Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines’ cherished history. Two semi-private dining rooms are available, seating eight and 10 guests, respectively. Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird’s menu consists of world class fare. Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision. We look forward to serving you