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Catering Sales Manager

Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k / Pet insurance and more

Posted June 12, 2022

The Scott Resort & Spa
Scottsdale, AZ
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Enthusiasm for selling and creating memorable experiences - enthusiastically transferring your passion and knowledge of our properties venue space, spectacular staff and culinary delicacies! Our company is all about community, playfulness, and being audacious and HEARTfelt in our iconic hospitality

Compensation

DOE

About This Job

Summary of Position:

Love selling and planning social, corporate and group events?  Making memories from everything from weddings to momentous occasions?  You will do all that as you meet and exceed revenue goals, by actively seeking new clients, retaining repeat clients, nurturing external and internal relationships, and providing a high degree of guest service and effectively communicating with resort teams.  This position will partner with both The Scott Resort & Spa AND the Arizona Grand Resort & Spa!

Essential Functions:

•Meet or exceed your revenue for each Quarter, Year End and Future Booking Sales Goals.

•Respond 24 hours to all phone calls, sales inquiries and referrals.  

•Systematically build and maintain positive relationships with clients.

•Establish a positive, professional presence and rapport within the assigned market(s).  

•Design and sell events that meet the client’s needs all the while maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs).

•Use site inspections as a closing tool.  

•Use tastings and proposals as up-selling tools.

•Utilize cross-selling techniques to ensure business is booked for AGR.

•Weekly meeting with Director of Catering to report and review catering sales progress to goals.

•Continuously follow up to gather all pertinent information to get to contract stage.

•Create proposals/event estimates, contracts and collect initial deposits.

•Have complete notes for file turnover for Event Managers.

•Follow-up with client after function to ensure customer satisfaction, to address any challenges, and to ask for rebooking.

•Follow-up with various departments to ensure any necessary feedback is communicated.

Supportive Functions: 

•Attend networking events and community functions.

•Follow through on all tasks and projects assigned by the Director of Catering.

Qualifications:

Education:     Any combination of education, training or experience that provides the required  

                        knowledge, skills and abilities. College Degree preferred.

Experience:    Minimum of 2-3 years of Catering Sales Management experience required.                                                         

                        Experience working with Delphi a must.

Preferred:       Adept with Weddings, Corporate and Non-Profit Events.

Knowledge, Skills, and Abilities:

•Considerable knowledge of food & beverage products, proper preparation and presentation of foods and beverage items.

•Knowledge of related event coordination areas:  Audio-Visual, décor, entertainment, tenting, exhibits, power, etc.

•Understanding of event logistics (set up and design).

•Ability to read, write and speak English to comprehend and communicate job functions.

•Ability to create special themes and menus.

•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.  

Personal Characteristics:

•Behaves ethically

•Communicates effectively: Speaks and listens in a clear, thorough and timely manner, effectively reading, writing in using the English language

•Professional Appearance: Exhibits an appearance appropriate for a Four Diamond Resort (Specific grooming standards are available for review.)

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

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About this Employer

The Scott Resort & Spa

4925 North Scottsdale Road
Scottsdale, AZ 85251

Telephone (480) 945-7666
Reservations (800) 528-7867

204 Room Resort

www.thescottresort.com

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families and the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six treatment rooms and a range of massages, water therapies, and skin and nail care. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.             

About the Company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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