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Rooms Division Manager- $1K Hiring Incentive

Posted May 13, 2022

DoubleTree by Hilton Hotel Albuquerque
Albuquerque, NM
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About This Job

Essential Functions

Implements and manages hotel’s daily quality process including: goal communication, staff member empowerment, compliance to Standards of Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly.

Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Track progress follow-up to ensure all areas meet or exceed established standards.

Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting.

Formulate and issue proper responses to guest letters written to the hotel. Investigate incidents detailed within letters with the appropriate departments, take corrective action if necessary, write back to the guest with the result of the investigation and offer a possible solution.

Coordinate all assignments delegated from the General Manager’s Office and follow-up on successful completion of same.

Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash.

Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager’s review.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Organize and Chair meetings in General Manager’s absence, such as staff meeting.

  • Oversee various vendors operating within the hotel to ensure they are operating within the standards set forth in their contract.

  • Assist in the administration of succession planning.

  • Coordinate major capitol projects involving various departments and provide guidance until project completion.

  • Performs other related duties as assigned.

EEO/AA/VEVRAA/ADA

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Albuquerque

201 Marquette Avenue Northwest
Albuquerque, NM 87102-2248

(505) 247-3344

295 Room Hotel

doubletree3.hilton.com

Managed By

At A Glance

The newly renovated DoubleTree by Hilton Albuquerque, showcases a unique southwestern contemporary look and highlights our local history. Our friendly staff and a freshly baked chocolate chip cookie await your arrival. Located downtown, DoubleTree is the only hotel conveniently connected to the Albuquerque Convention Center via an underground concourse. The Albuquerque International Airport is 4.5 miles from the hotel, and complimentary airport shuttle service is available daily by calling the hotel directly from 5:00am until 12:00am. Offering stunning views of the Sandia Mountains, this Albuquerque hotel provides a unique, relaxing setting in the heart of the city.

Make yourself at home in a newly renovated guest room with WiFi access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center.