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Front Office Supervisor

Posted May 13, 2022

Sheraton Panama City Beach Golf & Spa Resort
Panama City Beach, FL
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About This Job

The Front Office Supervisor oversees the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1.             Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

2.             Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

3.            Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.            Supervise the Front Desk Agents.

5.            Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.            Comply with attendance rules and be available to work on a regular basis.

7.            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.  Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.  Ability to access and accurately input information using a moderately complex computer system.  Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.  Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.  Ability to establish and maintain effective working relationships with associates, customers and patrons.

Prior Marriott, Lightspeed, GXP experience preferred.  Must have excellent communication and customer service skills with guests and co-workers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Panama City Beach Golf & Spa Resort

4114 Jan Cooley Drive
Panama City Beach, FL 32408

(850) 236-6000

320 Room Resort

www.marriott.com

Our Hotel

A quintessential Florida vacation destination, our hotel is nestled along the historic St. Andrews Bay, with a distinct coastal experience as the only AAA Four Diamond rated hotel in Panama City Beach.

A water lover’s paradise, the beauty of the Emerald Coast is at your fingertips at the Sheraton Panama City Beach Golf & Spa Resort. Dig your toes in the white sands of our bay beach and relax along the shore or make a splash with a trip to Shell Island or a wave runner rental. Boat excursions include a day sailing aboard the Footloose Catamaran on a snorkel/dolphin cruise or captain your own pontoon boat rental for a day of fun in the sun with the whole family.