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Director, Portfolio Management

Posted May 13, 2022

Hilton - System Solutions - Dallas
Addison, TX
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About This Job


***This role can be located in Dallas, TX, or can be Remote***

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing? As the Director of Portfolio Management, you will be part of a highly visible team responsible for supporting the Technology and Customer Experience Organizations by aligning strategic objectives across the Hilton enterprise. This role will drive the creation and execution of progress toward key priorities, manage portfolio tooling (i.e., Jira and ServiceNow), and work with key partners to efficiently intake, plan, and manage key strategic timelines across Hilton’s portfolio. Your ability to study, refine and implement best-in-class strategies to optimize the portfolio planning function will be essential to your success.

More specifically, you will:

  • Manage a Portfolio Team comprised of FTE and Contractors passionate about creating transparency and visibility to all of the work required of the Technology and Customer Experience organizations
  • Drive Portfolio tool enhancements across Jira and ServiceNow to improve functionality and traceability of work request, development, and delivery performance
  • Support the annual planning process, ensuring alignment for strategic and functional projects, ongoing programs, and other key pieces of work to drive Hilton’s KSPs
  • Partner with senior-level leaders to understand business values, technology requirements, and delivery timelines for improved storytelling of project/program work
  • Be a strategic partner and collaborator passionate about developing and maintaining strong working relationships and coordination between teams and leaders throughout the Hilton enterprise


What are we looking for? We are seeking problem solvers who are passionate about growing market share in a dynamic industry and who love to combine their business vision with innovative technology. We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Management of strategic plans and tactical frameworks, with the ability to map out timelines and key work for multi-functional teams and complete those timelines
  • Lead projects of various complexity and breadth with experience defining key business issues, assessing potential solutions, and providing critical recommendations
  • Experience crafting work with a high standard of quality and accuracy in ambiguous environments with a broad scope
  • Ability to independently prioritize and effectively handle several projects at a time in a fast-paced, deadline-driven environment
  • Ability to build relationships internally and externally and collaborate effectively on multi-functional teams with varying leadership styles, political environments, and changes in priorities
  • Demonstration of executive-level communication and presentation skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Twelve (12) years of professional experience
  • Ten (10) years of management-level experience
  • Seven (7) years of Portfolio Planning, Governance, and/or Technology Program Management experience
  • Five (5) years of experience working in a software development and/or Agile development-related field/organization
  • Working knowledge of JIRA/Atlassian, ServiceNow, or other Portfolio Management Tool
  • Travel up to 20% to Hilton offices in Dallas, Memphis, McLean, and International

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

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About this Employer

Hilton - System Solutions - Dallas

15305 N Dallas Parkway, Suite 600
Addison, TX 75001

Regional Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.