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Room Division Administrator

Posted May 13, 2022

London Hilton on Park Lane
London, England, United Kingdom
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About This Job

Description

JOB DESCRIPTION

A Rooms Division Administrator at the iconic London Hilton on Park Lane is responsible all administrative tasks within rooms division including general cashiering, placing and receiving orders, processing invoices, reconciling guest bills and act as an escalation for all billing related quarries.

What will I be doing?

As a Rooms Division Administrator, you are responsible for carrying out the daily and regular administrative tasks related to the management team of the Rooms Division.

  • Carry out daily administrative activities of the Rooms Division while adhering to Hilton Standards, policies and procedures
  • Provide secretarial support to the Director of Rooms and other members of the Rooms Division Management team as required.
  • Oversee and take ownership of the daily general cashiering for the hotel
  • Have process orders for departments in Rooms Division, do regular stock takes and ensure stock levels are kept in line with business demands.
  • Receive and distribute postal mail
  • Work on billing enquiries and resolve outstanding quarries with the Front Office team
  • Take notes in official meetings relating to team members
  • Work with centralised finance team to resolve any posting concerns in the PMS system
  • Identify and build internal and external relationships
  • Carry out all filing
  • Assist and work on with special projects as requested
  • Support with the operation as required.

Requirements

What are we looking for?

A Rooms Division Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Superb can-do attitude and ownership with the ability work on your own as well as in a group.  
  • Excellent verbal and written communication skills
  • Excellent administration and IT skills
  • Committed to delivering a high level of customer service, both internally and externally
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Experience using a Property Management system, ideally OnQ.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous supervisor experience in front office or worked as a housekeeping office coordinator
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About this Employer

London Hilton on Park Lane

22 Park Lane
London, England W1K 1BE
United Kingdom

+44-207-493-8000

453 Room Hotel

www3.hilton.com

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At A Glance

An icon of British hospitality since 1963, London Hilton on Park Lane was the very first Hilton to open in the UK — and we’ve been purveyors of excellence ever since. Overlooking Hyde Park, our fantastic Mayfair location is close to many of London's top attractions including West End theaters, historic landmarks and famous shopping districts. Step inside the hotel and you’ll find elegant rooms with magnificent views, world-class dining, and modern facilities for business and relaxation — everything you need for a remarkable stay in the capital.

  • 453 guest rooms including 56 suites, with stunning views
  • 3 restaurants & 5 bars, including Michelin-starred Galvin at Windows with panoramic views
  • Enriching treatments at Spa to You
  • Prestigious location near Buckingham Palace and Harrods
  • Multilingual staff including Arabic, Chinese and Russian

Awards

  • 2017 England’s Leading Business Hotel, World Travel Awards 2017
  • 2017 Luxury Business Hotel and Luxury Scenic View hotel, World Luxury Hotel Award 2017