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General Manager

Posted June 12, 2022

Graduate New Haven
New Haven, CT
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About This Job

Graduate Hotels® is seeking a General Manager to lead Graduate New Havenand its brilliant team of hospitality enthusiasts. 

Graduate Hotels create authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.   

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.   

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. 

Job Duties And Responsibilities 

  • Managing budgets and financial plans and controlling expenditure 
  • Maintaining statistical and financial records 
  • Setting and achieving sales and profit targets 
  • Recruiting, training, and monitoring staff 
  • Planning work schedules for individuals and teams 
  • Meeting and greeting customers 
  • Dealing with customer complaints and comments 
  • Addressing problems and troubleshooting 
  • Ensuring events and conferences run smoothly 
  • Supervising maintenance, supplies, renovations, and furnishings 
  • Dealing with contractors and suppliers 
  • Ensuring security is effective 
  • Carrying out inspections of property and services 
  • Ensuring compliance with licensing laws, health and safety, and other statutory regulations 
  • Act as a storyteller for our brand, our hotel, and it’s décor 
  • Work with colleagues to deliver inspirational service 

Education And Experience

  • Previous experience as General Manager at a similar size and type of hotel 
  • Bachelor's Degree in Hospitality Management or Business preferred 

Knowledge, Skills And Abilities

  • Ability to communicate effectively verbally and in writing 
  • Demonstrated ability to lead a team 
  • Excellent attention to detail 
  • Financial savvy 
  • Proficient in Microsoft Office products 

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

  • Graduate Hotels is an Equal Opportunity Employer.
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About this Employer

Graduate New Haven

1151 Chapel Street
New Haven, CT 06511

(475) 207-7070

72 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Prepare to be inspired. In our hotel, little moments of surprise and discovery meet you around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance your stay.

A local landmark, Graduate New Haven sits in the heart of downtown, across the street from the Yale School of Art and steps from all the best shops, restaurants, galleries and theaters. Formerly the Hotel Duncan, our lodgings are steeped in history. Discover nods to campus icons and old-world details throughout.