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Table Games Director

Posted May 13, 2022

Viejas Casino & Resort
Alpine, CA
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About This Job

Description

The Table Games Director is responsible for overseeing the day-to-day operating activities of the Table Games Department, including enforcement of procedures and policies, table spreads, minimums, service, staffing control and team member development.  

Core Scope of Position

  • Works closely with the Vice President of Gaming Operations and finance department in the preparation of budgets, operating plans, and staffing levels while ensuring the highest level of customer service exists.
  • Works closely with Player Development and Casino Marketing to deliver a quality gaming experience to the existing database and prospective customers.
  • Works closely with Player Development team and VP of Gaming Operations to drive incremental revenue in the high limit Pit areas.
  • Maintains close observation and insight into the competition to ensure Viejas remains competitive relative to games and rules offered.
  • Maximizes the revenue stream derived from this player base and controls the (ROI) costs associated with the operation.
  • Reviews compliance of games standards to assure the variable to mathematical formula is reflected in actual games operations.  Reviews and analyzes reports to monitor progress and take immediate corrective action.
  • Directs, supervises and observes all activities of the Table Games Department for adherence to department, company and regulatory policies and procedures.
  • Monitors performance standards and departmental performance with the Shift Managers regularly. 
  • Establishes and maintains open channels of communication, establishes a team, motivates others and treats others with dignity and respect. 
  • Oversees the hiring, training, coaching, developing and evaluating of team members.
  • Takes initiative, sets goals for himself/herself as well as the team and serves as a role model for others. 
  • Confers with all table games management to assure maximum customer satisfaction and efficient utilization of all resources and facilities.
  • Ensures V-briefs occur and meet expected standards.
  • Reviews and responds to guest feedback surveys, addressing issues operationally as well as with team members as necessary.
  • Maintains security of all games, monies and personnel.   Works closely with Surveillance as required.
  • Remains alert to any unusual or questionable activity by Pit team members or gaming customers and takes appropriate action to correct the situation within established policies and procedures
  • Stimulates a friendly and courteous attitude among Pit team members by consistent example of pleasant expression, alert posture and hospitable manner. 
  • Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of team members. 
  • Recommends wage and salary adjustments within established guidelines. 
  • Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company. 
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 
  • Performs other job-related duties.

Style Service Commitment

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

Leadership

  • Is a role model of the Viejas’s service culture.
  • Leads by example and creates strong morale and engagement in his/her team.
  • Communicates company and departmental goals and fosters open communication across the department.
  • Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
  • Manages conflict effectively; listens and assesses situations; takes action to resolve.

Interaction

  • Interacts with internal and external guests.
  • Regularly interacts with executive and/or major customers. Interactions frequently involve special skills, such as negotiation with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision

Manages, perhaps through managers/supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

Requirements

Education/Certification

  • Bachelor’s degree in related fields, or equivalent education and experience.
  • Master’s degree in Finance, Business Management, or a related field.

Experience

  • 10 or more years of table games experience required, with a minimum of 3 years of table games management experience.
  • Experience in casino marketing.
  • Experience with Bally BI, SDS and CMP, and Tableau systems.
  • Previous experience working in a similar local casino resort setting.

Knowledge and Skills

  • Knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games.
  • Advanced knowledge of Basic Strategy.
  • Ability to count a deck down.
  • Excellent leadership and customer service skills.
  • Have interpersonal skills to deal effectively with all stakeholders.
  • Professional appearance and demeanor.
  • Advanced skills using Microsoft software (Word, Excel, Outlook, etc.).
  • Strong effective communicate skills in English, in both written and oral forms. 
  • Work varied shifts, including weekends and holidays.

Physical Demands/Work Environment

See working conditions form for this position

Additional Information

Benefits We Offer:

  • Competitive pay
  • Paid time off (up to 15 days within the first year)
  • Team Member event days with complimentary meals
  • College tuition reimbursement up to $5000/year
  • *Gym membership reimbursement
  • Bonus eligibility
  • Career development & training opportunities
  • *Medical, dental, vision & chiropractor benefits (80% paid by viejas)
  • Retirement benefits with company match
  • Medical & dental flexible spending accounts
  • Accident, critical illness, and disability insurance
  • Employee assistance program

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Viejas Casino & Resort

5000 Willows Road
Alpine, CA 91901

(833) 294-5569

Casino Resort

www.viejas.com

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WELCOME TO VIEJAS CASINO & RESORT

SAN DIEGO’S PREMIER LUXURY GAMING RESORT

Viejas Casino & Resort is a Forbes Travel Guide Four Star and AAA Four Diamond resort that features world-class gaming with thousands of slot machines, exciting table games including Blackjack, Baccarat, and Pai Gow, a modern and elegant bingo room, and an off-track betting facility.

Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, The Buffet, and The Café.

The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor skating rink.

Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area. The highly anticipated new adult-only tower, Willows Hotel & Spa is now open and offers an additional 159 VIP suites, luxury spa facilities, signature restaurants including Locale Kitchen & Lounge, Ginger Noodle Bar and Daily Roast, plus a newly expanded gaming area.