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Project Governance and Adoption Analyst

Posted May 13, 2022

Hyatt Hotels Corporation
Chicago, IL
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About This Job

Description

The Project Governance and Adoption Analyst  will collaborate, analyze, report, and draw insights on the project delivery and adoption Of Global Hotel Technology platforms delivered into Operations.  The analyst will support the methodology of deployment through analysis to improve the outcomes, techniques, and strategies to measure adoption and activation. The information gathered will be used to create actionable strategies that support execution and engagement of Hyatt programs or platforms delivered into hotel Operations.

With an emphasis on outcome-based adoption, the Project Governance and Adoption Analyst  will champion activation and adoption through rigorous analysis of data.  Deployed hotel technology performance will be evaluating through project KPI’s to demonstrate financial and operational viability of the business product or operational change.

With a focus on collaboration, active listening, and communication; the Activation and Adoption Analyst will partner with various stakeholders internally and externally to gather feedback, analyze, and interpret data that will support activation and adoption.

The Project Governance and Adoption Analyst must be innovative, proactive and challenge the status quo to seek opportunities that will support outcome-based success and will not take information or data at face value to drive activation and adoption.  That analyst will devise a system to monitor and evaluate key adoption drivers and communicate opportunities to improve practices that will benefit deployment, activation, and adoption.

Responsibilities

Manage activation and adoption scorecard and provide reporting rich in data to demonstrate value add and business impact of successful adoption to communicate to leadership within the organization.

Increases activation and acceptance of new programs and products by identifying, recommending, and implementing new processes for delivery of solutions through an operational lens.

Gather and respond to feedback from hotel operators and above-property leaders to drive cycles of continuous improvement in solutions offered.

Work effectively across functions, regions, operating models, and brands by developing strong working relationships with peers and technical leads to ensure end-to-end management of all technical issues relating to implementation and day-to-day use of products to deliver on-property services.

Able to analyze and interpret data in order to spot trends and patterns to identify strategies to improve activation and adoption.

Promotes importance of data integration into deployment, activation, and adoption of hotel technology.

Identify ROI indicators utilizing financial knowledge of hotel profit & loss expenditures to illustrate value of hotel technology.

Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

Experience

Minimum of 5 years of Hospitality experience in a leadership role

Strong process management experience

Ability to maintain confidentiality with information or items as required

Ability to perform analysis, define new processes, and drive technology initiatives and projects

Experience in developing and executing a well-defined approach to problem-solving

Excellent verbal, written, and interpersonal skills

Adaptable and with the intellectual ability to thrive in a demanding, fast-moving, and customer-focused environment.

Experience in supporting applications such as Point of Sales, Digital platforms, Spa Applications, Sales and Catering Systems, Property Management Systems and Guest Services applications.

Education

Bachelor’s Degree

Computer Skills Needed to Perform this Job

Competency with Microsoft Applications, Word, PowerPoint, Excel, Outlook

Point of Sales Applications – Simphony, Agilysys, Infrasys

Digital Platforms – Dining solutions

Spa Applications (Book4Time, Reservation Assistant or equivalent)

PMS and Guest Service Optimization Applications

Additional Comments and Requirements

Handles the demands of projects, vendors, and deliverables by prioritizing and maintaining a flexible attitude

Anticipates client’s needs, takes appropriate action to meet those needs and continually searches for a way to improve both client service and satisfaction.  Continually identifies, implements, and improves effective processes and procedures to ensure overall client satisfaction

Sets high standards of performance.  Seeks, applies, and demonstrates the best practice to achieve innovative and creative business solutions.

Flexes to new projects and timeline changes. 

Assure that a positive employee relations position is maintained. Ensure that the company's management principles, policies, and programs are consistently practiced.

Assure effective communications are maintained within areas of responsibility. Where appropriate, inform employees as to plans and progress.

Act within the scope of authority and consistent with company and corporate objectives, guidelines, policies, and practices.

This position has global travel required

Colleagues are also encouraged to visit Hyatt properties regularly to maintain updated business practices along with on-the-job coaching. 

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About this Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

www.hyatt.com

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We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history.  Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day.  We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners.  We support our mission and goal by adhering to a set of core values that characterize our culture.    

Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands.  Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™.  We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.  

Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world.  Our corporate headquarters are located in Chicago, Illinois.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.