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Event Experience Manager

Posted May 14, 2022

Gaylord Texan Resort & Convention Center
Grapevine, TX
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About This Job

Job Summary

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years in the event management or related professional area.

OR

  • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

Core Work Activities

Assisting In Event Operations
  • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
  • Serves as meeting planning advocate and liaison to all operational departments.
  • Assists with coordination of all convention group plans and catering needs with all required operational departments.
  • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
  • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.
  • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
  • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.
  • Partners with Conference planning team to verify issues are identified and resolved.
  • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
  • Resolves potential meeting or room set issues proactively.
  • Utilizes available resources to meet client requests or resolve client issues.
  • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Coordinates and communicates event details both verbally and in writing to the client and property operations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the client experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail
Grapevine, TX 76051

1-817-778-1000

1,511 Room Hotel

www.marriott.com

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Welcome to our spectacular hotel overlooking beautiful Lake Grapevine and brimming with authentic Texas style and hospitality. The awe-inspiring Gaylord Texan Resort & Convention Center invites guests to experience all the energy and excitement of the Lone Star State. Beneath our signature glass atriums, we offer some of the most distinctive shopping, dining and recreation options in the area to delight leisure and business travelers alike. You will be amazed at the 4.5 acres of indoor gardens and winding waterways, where you will find world-class entertainment and activities. Conveniently located between Dallas and Fort Worth, the Gaylord Texan is an ideal location for meetings, conventions and corporate events, offering over 400,000 square feet of flexible meeting space including the 180,000 square foot Longhorn Exhibit Hall. Choose the Gaylord Texan and discover a resort experience as grand as Texas itself.