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Assistant General Manager

Posted June 13, 2022

Courtyard Phoenix Mesa
Mesa, AZ
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About This Job

Job Summary

  • Bonus Eligible

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Assisting the Operational and Financial Management of the Property

  • Verifies that all brand standards are being maintained in each area of the property.
  • Verifies that all team members meet or exceed all brand requirements.
  • Manages the operation of the all property departments.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Verifies that a viable key control program is in place.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with GM and RD.

Supporting The Management And Development Of Departmental Teams

  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Sets clear performance expectations with the General Manager.
  • Assists team supervisors with constructive coaching and counseling.
  • Solicits feedback for continuous improvement.

Managing The Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Phoenix Mesa

1221 South Westwood
Mesa, AZ 85210

1-480-461-3000

149 Room Hotel

careers.marriott.com

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The Courtyard by Marriott Phoenix Mesa Hotel is conveniently located in Mesa, Arizona near the Mesa Convention Center, the Museum of Natural History and the Chicago Cubs Spring Training. As our guest, you'll enjoy spacious, business-friendly accommodations including smartly designed work areas featuring ergonomic chairs and large desks, free high-speed wireless Internet throughout and luxurious Marriott hotel bedding. Each morning, the Courtyard Café greets you with a hearty, well-priced breakfast. Take advantage of our 24-hour Market for that anytime snack, relax at our outdoor pool and whirlpool or stay fit at our 24-hour fitness center. Guests here on business will appreciate our 24-hour business center conveniently located in our lobby, which offers complimentary computer, fax and internet access. Our Mesa Hotel offers convenient amenities, comfortable accommodations, flexible event space and a convenient location to the area's best dining and Attractions. Courtyard Refreshing Business coming fall 2012.