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Senior Meeting and Special Event Manager

Posted May 14, 2022

The Ritz-Carlton Key Biscayne, Miami
Key Biscayne, FL
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About This Job

Job Summary

Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Meetings And Special Events Operations And Budgets
  • Researches and analyzes new products, pricing and services of competition.
  • Apprises property of all groups that will impact property operations.
  • Executes event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

  • Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
  • Creates opportunities to upsell during event planning.
  • Manages department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Attends and participates in all pertinent meetings.
  • Reviews staffing levels to ensure that guest service and operational needs are met.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

The Ritz-Carlton Key Biscayne, Miami

455 Grand Bay Drive
Key Biscayne, FL 33149

+1 (305) 365-4500

102 Room Resort

www.ritzcarlton.com

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Discover The Ritz-Carlton Key Biscayne, Miami, a true Florida luxury resort that blends adventure and relaxation with its beautiful nature preserves, charming shopping villages and golden Miami beaches. With 11 tennis courts designed by tennis legend Cliff Drysdale along with a host of water activities including windsurfing, sailing and kayaking, our Miami luxury beach and tennis resort offers the perfect destination for an unforgettable escape. Located on a seven mile-long barrier island south of South Beach, our Florida beach resort is just minutes from Miami, yet feels miles away from the urban pulse, uniquely providing both family friendly getaways and romantic retreats – the best of both worlds. The Ritz-Carlton Key Biscayne, Miami is a Tier 4 property in The Ritz-Carlton Rewards.