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Moxy Hotel Front Desk Agent

Posted May 14, 2022

Moxy Atlanta Midtown
Atlanta, GA
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Moxy Atlanta Midtown

48 13th Street NE
Atlanta, GA 30309

(404) 249-9446

155 Room Hotel

www.marriott.com

Explore Midtown with Atlanta's newest boutique hotel

Don't settle for an ordinary hotel experience. Our Moxy Hotel Atlanta Midtown offers everything you need in a boutique hotel with a fun loving atmosphere. Starting at check-in, we're built to be different. Guests are greeted at the bar, where your room key is paired with cocktail on the house. With all the modern conveniences you expect such as free WiFi, TVs equipped with streaming services, and a comfy place to relax and recharge, you'll feel right at home #atthemoxy. Our hotel in Midtown ATL is in the heart of Atlanta's art scene with over 25 cultural venues, more than 30 performing arts centers and 20 entertainment venues. Prefer a walk in the park? We’re walking distance tor Piedmont Park and its beautiful greenspace. On a more scholarly journey? We offer easy access Georgia Tech. Go beyond Midtown & explore nearby neighborhoods such as the Old Fourth Ward, Inman Park, Virginia Highlands or Candler Park. Visit Ponce City market and its food hall, shops, 18-hole mini golf course and more.