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Rooms Controller

Posted June 15, 2022

The Westin New York at Times Square
New York, NY
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About This Job

Job Summary

  • Front Office

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin New York at Times Square

270 West 43rd Street
New York, NY 10036

(212) 201-2700

873 Room Hotel

www.marriott.com

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Our Hotel

A coveted Midtown Manhattan location, savvy accommodations and thoughtful amenities combine to create an exceptional hotel experience at The Westin New York at Times Square. Situated steps from NYC's finest attractions, including Broadway, Grand Central Terminal, Central Park and more, our landmark hotel places you in the center of it all. Retreat from the city in our beautifully appointed guestrooms and suites, which showcase our signature Westin Heavenly® Bed and Heavenly® Bath. Dynamic dining awaits at Foundry Kitchen and Bar, where creative cuisine receives a healthy twist. Thoughtfully designed with the on-the-go traveler in mind, our WestinWORKOUT® Fitness Studio features state-of-the-art equipment and technology, allowing you to prioritize your wellbeing. And with an assortment of inspiring event and meeting room spaces, our hotel is a distinctive destination to create, collaborate and celebrate. 

Follow us on Instagram: WestinNewYorkTimesSquare