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Concierge

Posted June 15, 2022

The Miami Beach Edition Hotel
Miami Beach, FL
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Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Miami Beach Edition Hotel

2901 Collins Avenue
Miami Beach, FL 33140

(786) 257-4500

294 Room Hotel

www.editionhotels.com

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Hotel Overview

Within a 3.5-acre enclave stretching from Collins Avenue to the Atlantic Ocean, The Miami Beach EDITION pairs the intimacy and style of a boutique hotel with the amenities of a luxury resort. Spaces are driven by design and the traditional beach resort environment has been reimagined for the needs of a new generation including ocean-view accommodations, a luxury spa, chef Jean-Georges Vongerichten’s Matador Room and the BASEMENT entertainment hub.

Our luxury hotel in Miami Beach comprises 294 individually designed guest rooms and suites, including 28 private bungalows (some with two stories) and a spectacular rooftop penthouse