Search 32,201 current hospitality jobs

Senior Food and Beverage Operations Manager

Posted June 16, 2022

W Miami
Miami, FL
Save this job

About This Job

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day To Day Operations
  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction result with employees.
  • Responds in a timely manner to customer service department request.

Managing And Conducting

Human Resource Activities
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Administers the performance appraisal process for direct report managers.
  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
  • Observes service behaviors of employees and provides feedback to individuals and or managers.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Save this job

About this Employer

W Miami

485 Brickell Avenue
Miami, FL 33131

(305) 503-4400

148 Room Hotel

www.starwoodhotels.com

Follow us:

Our downtown hotspot in the Brickell Financial District is steps from distinctive neighborhoods, area attractions and electric nightlife.

You’re invited. Revel in the exhilarating guest rooms and suites of W Miami, where vibrant décor, state-of-the-art technology and visionary amenities elevate every stay. Indulge in a snack from the Munchie Box. Amplify downtime with in-room entertainment. And connect with High Speed Internet Access. Finally, recharge with Bliss® sinkside six bath amenities and retreat to signature W beds, where a W pillow menu heightens a rejuvenating night’s sleep. Settle in and if there’s anything else you need, we’re here 24/7.

Enjoy epicurean excellence, amplified. At W Miami, we offer bold cuisine and custom cocktails around the clock. Visit anytime.

Savor. From laidback indulgences in the Living Room to inspired bites at our restaurant to singular sips at the 15th & Vine Kitchen and Bar, we fuse colorful cuisine with dynamic settings for an avant-garde experience.

Recharge. Make yourself at home. Our 24-hour in-room dining service brings our gourmet offerings to your doorstep.

Join us. Discover extraordinary amenities at W Miami. From imaginative cuisine to bold beverages to top technology, we’ve got you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our Living Room—or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever® service is always on call.