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Welcome Desk Agent (Front Desk)

Posted June 16, 2022

W Chicago - City Center
Chicago, IL
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Job Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

W Chicago - City Center

172 West Adams Street
Chicago, IL 60603-3604

(312) 332-1200

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Hotels in Downtown Chicago

We've got the scoop on where to be and who to see. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, Downtown Chicago shopping and the Chicago Theatre District. Blown away by the Windy City? So are we.

W City Center Meetings

Get down to business or soak up the scene at the W Chicago - City Center. Here Beaux-Arts architecture meets modern design where the oversized scale of the building, skyscraper lamps & serpentine seating delight the senses. Tempt your tastebuds with Executive Chef Trevor Hoyte's New Urban Cuisine at IPO Restaurant Chicago or delight in a sip under the vaulted ceilings of our Chicago Hotel Bar. Wind up during a tech-tastic meeting in our innovative meeting space then workout in SWEAT, our 24 hour fitness facility.

Chicago Chic

After you are finished exploring the chic of Chicago and its mix of 552 parks, 26 miles of lakefront, 33 beaches and 77 neighborhoods, retreat from the bustle of the city in one of our 403 newly renovated guest rooms. Put a skip in your 9-5 step and dive into the comfort of our signature W bed, fully wired technology, fabulous in-room entertainment, and our exclusive Whatever/Whenever® service.