Photo of Hotel Valencia Santana Row, San Jose, CA

Loss Prevention Agent

Hotel Valencia Santana Row

355 Santana Row
San Jose, CA 95128

212 Room Hotel
Managed By Valencia Group
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM.



Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community.  Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. 

Job summary: 

Our Hotel Loss Prevention Agents ensure hotel and bar guests and staff are safe and complying with Hotel Policy to ensure a great experience for all guests. This role is predominantly overnight and weekend shifts.

Shift requirements:

Currently searching for overnight shifts starting at 8pm or 10pm and ending at 4:30am or 6:30am Fridays & Saturdays with some weekdays periodically.


  • Contribute positively to the team within the department
  • Prepare for any and all guest requests
  • Participate in on-going training
  • Assess each call situation to determine best course of action.
  • Ensure compliance with emergency, security, safety and loss prevention policies and procedures
  • Practice positive guest relations
  • Handle confrontations with guests in a professional manner without the use of physical force.
  • Responsible for touring the hotel to prevent and discover activity in violation of criminal, fire or safety codes, and report dangerous conditions.
  • Respond to emergency calls and complaints, taking necessary action; handle on-scene emergency situations until relieved by a higher authority; responsible for taking proper action at the scene of incident, for notifying the police/Fire department and preparing necessary reports.
  • Check guest identification to ensure patrons in the bar area are over 21 years of age.
  • Ensure folios are delivered to rooms as needed.
  • Walk floors at 3:30am every morning to collect trays, dirty food items, and debris from hallways
  • Delivery overnight premade room service items and close check accordingly in POS system
  • Maintain current CA Food Handler card
  • Use Paycom or payroll log in system proficiently and ensure time cards are correct for each payroll period, read and update documents including but not limited to hotel policy, health benefits, and other pertinent work-related information.
  • Perform any other reasonable tasks as assigned by supervisor.
  • Adhering to new COVID-19 sanitation/cleanliness standards and safe practices
  • Comply with Valencia Hotel Group (and it affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needs
  • Complete other duties as assigned by Supervisor


  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Ability to defuse upset guests and recover with a strong hospitality mindset


Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Posted November 26, 2023

Hotel Valencia Santana Row

About Us

As the only hotel on Santana Row, the design of Hotel Valencia Santana Row is meant to captivate and comfort you from the moment you walk in. From interiors reminiscent of Old World Spain, laced with rich finishes and splashes of terra-cotta, to seductive textures and lighting design, no detail is left to chance. Everything you need is right at your fingertips here at our San Jose hotel, with 215 guest rooms and suites, more than 4,000 square feet of meeting space, two on-site restaurants, a full-service bar and seasonal rooftop bar. 

Hotel Valencia is situated in the middle of the European-inspired Santana Row, which boasts a dynamic mix of upscale shopping, dining, and entertainment.  You’re in the middle of it all when you stay at our boutique hotel in San Jose, California, and with luxury amenities like 24-hour room service and daily complimentary continental breakfast, we know you won’t want to leave.

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