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Loss Prevention Supervisor

Posted July 17, 2022

Hotel Valencia Santana Row
San Jose, CA
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Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city an



About This Job

Job Summary: 

As Loss Prevention Supervisor, you are to inspire and to mentor the employees from Loss Prevention department. This includes coaching and counseling on all areas such as staffing-resources-operational and floor covering needs to achieve the hotel standards and ensure a safe environment for all guests and employees. As a supervisor, you should comply with all hotel policies and ensure that all your employees follow all hotel standards and policies

Physical Requirements:

  • Standing/Walking: 8 hours.  Inside and out of the hotel. cement, tile, and carpet.
  • Crouching (Bend at knees): Frequently.
  • Stooping (bend at waist):  Constantly.  Getting packages, and other guest belongings. 
  • Twisting (knees/waist/neck):  Constantly.  When working with several people at once; watching for guests; checking for Vbar patrons and in-house guests.
  • Reaching (overhead/extension):  Constantly.  When reacting to any incident in the related with evicting hotel guests.
  • Handling/Grasping:  Constantly. Handling packages, parcel, hotel supplies, grasping pens, telephones, and reports.
  • Pushing/Pulling:  Average weight frequently 10 lbs.  Maximum weight occasionally 50 lbs.
  • Lifting/Carrying:  Average weight frequently 10 lbs.  Maximum weight occasionally 50 lbs

Working Environment:

  • Interior and exterior of hotel with exposure to weather conditions


  • Daily pre shift meeting – communicate any special events, guests, group or duties to all Loss Prevention agents.
  • Staffing / scheduling weekly. Report any Time request off to Manager on Duty. 
  • Interview, train, supervise and coach Loss Prevention employees.
  • Authorize or deny Time Request off based on Hotel Operational needs.
  • Plan and execute Monthly meetings and report meeting minutes to F & B director.
  • Report any concerns/ challenges with Loss Prevention staff to F&B Director.
  • Assist F&B Director or Manager on duty in the evaluation process for all Loss Prevention employees.


  • Daily position assignment to Loss Prevention employees in hotel control points.
  • Ensure all opening, operational and closing duties by Loss Prevention employees are met in daily basis.
  • Enforcement  of the A.B.C. laws and health department laws by Employees and guests
  • Notify any violation to Manager on duty.
  • Notify F&B manager on duty of any supplies needs to maintain communication between Loss Prevention Agents such as Radios, earpieces, flashlight, name tags etc. and requests to purchase accordingly to ensure proper communication. 
  • Inspect all areas where a Loss Prevention employee has been assigned and keep accountability of their position to guarantee proper reaction to any incident with Hotel guests.(every 30 minutes).
  • Communicate with F&B Director of any special guest in house and keep information related confidential.
  • Meet all deadlines during the V-bar operation such as: V-bar balcony, Courtyard, Noise disturbance, guest complaints, guest evictions, Reporting and representation of the Hotel in any legal matter is requested by the Hotel.
  • Maintain all equipment in excellent conditions. 
  • Maintain Public areas and courtyard tables appearances as shown.
  • Inspect opening and closing duties and daily check list for security employees.
  • Ensure all areas of the Hotel are patrolled by Loss Prevention officers.
  • Inspect all banquet rooms and storage to ensure all areas are locked after banquet events end.
  • Report any hazardous element or guest behavior to minimize chances of accidents or liability issues.


  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Ability to defuse upset guests and recover with a strong hospitality mindset


Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

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About this Employer

Hotel Valencia Santana Row

355 Santana Row
San Jose, CA 95128

(408) 551-0010

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About Us

As the only hotel on Santana Row, the design of Hotel Valencia Santana Row is meant to captivate and comfort you from the moment you walk in. From interiors reminiscent of Old World Spain, laced with rich finishes and splashes of terra-cotta, to seductive textures and lighting design, no detail is left to chance. Everything you need is right at your fingertips here at our San Jose hotel, with 215 guest rooms and suites, more than 4,000 square feet of meeting space, two on-site restaurants, a full-service bar and seasonal rooftop bar. 

Hotel Valencia is situated in the middle of the European-inspired Santana Row, which boasts a dynamic mix of upscale shopping, dining, and entertainment.  You’re in the middle of it all when you stay at our boutique hotel in San Jose, California, and with luxury amenities like 24-hour room service and daily complimentary continental breakfast, we know you won’t want to leave.