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People & Culture Manager (Human Resources)

Posted June 17, 2022

Graduate New Haven
New Haven, CT
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About This Job

Graduate Hotels®, is seeking a People & Culture Manager to lead and coordinate culture and people programs, training, and initiatives for Graduate New Haven. They will provide partnership and administrative support to property leadership including, but not limited to recruitment, new hire orientation, employment record keeping, employee rewards and recognition program, employee events, and community engagement.  Successful candidates will have experience managing collective bargaining agreements.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. 

Job Duties And Responsibilities

  • Business Partner to operations, providing people and culture (HR) guidance in relation to talent management, company policies, procedures, and an overall resource to support the associates employment experience.
  • Involved in property’s overall compensation and wage strategy, completing wage surveys, audits and proposing adjustments to GM/ MD/ RHRD where needed
  • Coordinates recruiting efforts for property by building awareness of the talent within the community and university, posting positions, and screening applicants for brand and position fit.
  • Process applications, hires, and pre-employment screening in HRIS and ATS systems
  • Facilitates new hire orientation, onboarding, and training programs
  • Maintains basic employment information in HR information system, including scanning of employment documents into electronic personnel files within the HRIS
  • Answers HR line and routes calls accordingly
  • Processes employee separations and answers employment inquiries including state unemployment claims for the property
  • Supports leaders in navigating employee relations and corrective action situations
  • Communicates delicate human resources concerns and incidents involving leadership to regional people and culture leadership
  • Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Serve as a policy expert to assist Operations management in adherence of company policies, processes and practices.
  • Is in the know of culture concerns and brings them to the attention of the appropriate party and/or regional people and culture leadership
  • Coordinates recognition programs including reminders, award ordering, and celebratory announcements
  • Administers company recognition and engagement programs to include Extra Credit, Referral Program, Quarterly Service Awards Program, and/or any other company implemented program
  • Assists with ensuring compliance posters are in employee areas, timeclock is assessible, and breakroom/employee areas exude Graduate brand and culture
  • Assists and is the liaison to company benefit and perk programs
  • Consistently tracks brand and compliance training through the LMS and other company established training programs, communicates training gaps and accomplishments
  • Assists and supports associates in navigating and locating appropriate employment resource and/or contact
  • Provides assistance to all people and culture projects as needed by GM and/or Regional people and culture leadership.
  • Takes on special brand assignments and mentorship of new Culture Champions as needed
  • Other duties as assigned

Education And Experience

  • Degree in hospitality, human resources or business administration preferred
  • Over 2 years managing human resources and employee relations in a hospitality environment
  • Proven Experience navigating community and employee relations
  • High proficiency with Microsoft Office including Outlook, Excel, PowerPoint and Word

Knowledge, Skills And Abilities

  • Knowledge, understanding, and comfort training others, facilitating programs/presentations, and public speaking internally and externally
  • Strong customer service and interpersonal communication skills
  • "Hands-on" approach to projects and initiatives
  • Ability to maintain strict confidentiality and has proven trust by others at all levels of the organization
  • Positive presence and command skills
  • Managerial courage and proven ability to partner and support leadership

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit

  • Graduate Hotels is an Equal Opportunity Employer.
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About this Employer

Graduate New Haven

1151 Chapel Street
New Haven, CT 06511

(475) 207-7070

72 Room Hotel

Managed By

Our Hotel

Prepare to be inspired. In our hotel, little moments of surprise and discovery meet you around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance your stay.

A local landmark, Graduate New Haven sits in the heart of downtown, across the street from the Yale School of Art and steps from all the best shops, restaurants, galleries and theaters. Formerly the Hotel Duncan, our lodgings are steeped in history. Discover nods to campus icons and old-world details throughout.