Posted June 17, 2022Hyatt Hotels Corporation
The Operational Service – Rooms (OSR) team is the advocate for our hotels to ensure that technology does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. As the Product Analyst for Operational Services, the colleague will be responsible for evaluating organizational needs and recommending suitable business and technical solutions to assist hotels. This position will assist the Senior Manager in the prioritization of development initiatives, communication with the vendor for Hyatt Rooms systems core products. Colleague will also help identify SLA metrics and will help maintain global standards, identify testing processes, documentation, and signoffs forms. Core responsibility will be defining new solutions to support operations and document new system implementations and deployments.
The subject matter expert (SME) will also serve as an advisor to support Corporate Revenue, Finance, and Commercial Service, technical teams to guide strategic initiatives, share high-level insights, and assist with project developments, deployment, and support. The ideal candidate will be able to help standardize and lead business-related and project deployment activities for specific applications. In this role, the individual will be the representative for Hyatt Corporate Office.
This colleague will be responsible for the oversight of systems – Hyatt Mobile application, Opera, HotSOS, Colleague Advantage, Zingle, Sertifi, Payment applications.
Define performance objectives and determine acceptable use of application.
Provide recommendations for procedural improvements towards existing and new solutions.
Applying subject expertise in evaluating business operations and processes during product or procedural investigation.
Accurately represent Rooms business needs to the project team for hotel delivery and colleague adoption.
Validate the requirements and deliverables that describe the product(s) or service(s) that the success factors consultant will produce.
Document and execute design of UAT cases and scenarios.
Consulting across business operations and contributing specialized knowledge.
Overseeing standardization of application supporting business needs.
Manage relationships between Hyatt and vendors/partners, creating standards and finding best available products and companies to work with.
Identifying areas where technical solutions would improve business performance.
Demonstrate a commitment to Hyatt's core values.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Requires five or more year’s related managerial experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, Recreation.
Demonstrable credentials as a leading Subject Matter Expert for hospitality
Strong process management experience
Strong leadership and mentorship abilities to introduce and implement
Vendor management experience
Ability to perform analysis, define new processes to improve services for our hotel colleagues as it relates to the Hyatt Property Systems
Must be familiar with hotel application usage and business impact. Experience with Hyatt PMS, POS, or Guest Service Systems
Computer Skills Needed to Perform this Job
Competency with Microsoft Applications, Word, PowerPoint, Excel, Outlook
CA – Colleague Advantage
Additional Comments and Requirements
This position has global travel required
Colleagues are also encouraged to visit Hyatt properties regularly to maintain updated business practices along with on-the-job coaching.
We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners. We support our mission and goal by adhering to a set of core values that characterize our culture.
Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands. Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™. We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.
Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world. Our corporate headquarters are located in Chicago, Illinois.
Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are. We care about our associates and we care about our guests.
At Hyatt, hospitality isn't just a business; it’s a calling. It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company. Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.
We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.
The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day. The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates. Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results. Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners. Values: Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.
Hyatt believes in its employees in celebrating success and in highlighting accomplishments! Employees take pride in being part of such a collaborative environment. As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie". You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences. Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life. As healthy and happy people, Hyatt employees are committed to working in our collaborative environment. Hyatt's worldwide recognition and rewards programs will vary depending on the country. Local benefit packages will be offered for those hotels outside of North America.
We know that quality health and welfare care for you and your family or domestic partner is top priority. Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals. Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs. Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs. When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member. Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment. The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.