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Front Desk Agent

Posted June 19, 2022

The Pierre, A Taj Hotel, New York
New York, NY
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About This Job

As a Front Desk Agent, you will be required to deliver the highest quality of service to our guests.  You will have the opportunity to solve problems, while remaining composed in challenging situations.  You should have a good eye for detail along with impeccable interpersonal skills to ensure a 5 star/5 diamond luxury experience.   
· Greet guests in a friendly and warm manner; perform guest check-in and check-out
· Review arrivals and departures for guest preferences to ensure guest satisfaction
· Provide information and act as a resource to our guests or hotel visitors
· Receives and acknowledge reservation requests, cancellations and changes
· Communicates guest requests and issues to the proper departments
· Coordinate with other departments to fulfill special guest requests
Job Requirements
· 1-2 years prior Front Office experience
· Luxury hotel experience preferred
· Hospitality degree preferred
· Must be able to handle multiple tasks in a fast-paced environment
· Excellent computer skills, including Microsoft Office and knowledge of a property management system
· Strong attention to detail
· A positive attitude and ability to work well with a diverse staff
· Physical ability to stand for long periods of time
· Leadership and customer service skills
· Have flexibility to work a varied schedule, including overnights and weekends
· Multilingual (preferred)
· Ability to thrive in a fast-paced environment
· Strong communication and organizational skills
· Looking for growth and development into a supervisory/ management role
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About this Employer

The Pierre, A Taj Hotel, New York

2 East 61st Street at 5th Avenue
New York, NY 10065

Telephone (212) 838-8000
Reservations (212) 838-8000

189 Room Hotel

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Careers with The Pierre, A Taj Hotel, New York

The Pierre, A Taj Hotel, New York continues to set the standard for elegant, unrivaled hospitality in New York City. Its 189 rooms, 49 of which are suites, and superb location on Fifth Avenue steps from Central Park, and within immediate proximity to upscale boutiques and Manhattan's famed Museum Mile, make it a much coveted Upper East Side location. An exclusive Forbes Travel Guide Five-Star and AAA Five Diamond property and a member of Leading Hotels of the World, The Pierre has also been named one of Condé Nast Traveler's"Top 25 Hotels in New York City 2014" and among the "Top Large City Hotels in the United States by Travel + Leisure's 2014 and 2015 World's Best Awards."

Managed by Taj Hotels Resorts and Palaces, The Pierre offers artful and highly personalized service, exemplified by white-gloved elevator attendants, and an expertly trained Guest Relations team who treat guests as royalty.

We are always interested in hearing from those who share our passion for delivering an exceptional guest experience.