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Guest Service Representative

Posted June 20, 2022

SpringHill Suites Chicago Elmhurst/Oakbrook Area
Elmhurst, IL
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

SpringHill Suites Chicago Elmhurst/Oakbrook Area

410 West Lake Street
Elmhurst, IL 60126

(630) 782-6300

128 Room All Suite

www.marriott.com

Our Hotel

Welcome to the SpringHill Suites Elmhurst Hotel! Our Chicago Elmhurst hotel places you in the center of it all. Situated just off I-290, this Oak Brook area hotel provides easy access to the Illinois Tollway and is 13 miles west of Chicago, 8 miles from O'Hare International Airport, and 14 miles from Schaumburg. We're also surrounded by the suburbs of Bensenville, Addison, Villa Park, Northlake, Melrose Park, Wood Dale and Oak Brook. To help you explore, our hotel offers complimentary local shuttle service in the Elmhurst Area ask the front desk agent for availability. Within a short distance, you can enjoy casual or fine dining, mall shopping, and acclaimed museums, parks, library and college. Other fun local activities include jogging paths, biking, hiking and miniature golf.