Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Our downtown hotspot in the Brickell Financial District is steps from distinctive neighborhoods, area attractions and electric nightlife.
You’re invited. Revel in the exhilarating guest rooms and suites of W Miami, where vibrant décor, state-of-the-art technology and visionary amenities elevate every stay. Indulge in a snack from the Munchie Box. Amplify downtime with in-room entertainment. And connect with High Speed Internet Access. Finally, recharge with Bliss® sinkside six bath amenities and retreat to signature W beds, where a W pillow menu heightens a rejuvenating night’s sleep. Settle in and if there’s anything else you need, we’re here 24/7.
Enjoy epicurean excellence, amplified. At W Miami, we offer bold cuisine and custom cocktails around the clock. Visit anytime.
Savor. From laidback indulgences in the Living Room to inspired bites at our restaurant to singular sips at the 15th & Vine Kitchen and Bar, we fuse colorful cuisine with dynamic settings for an avant-garde experience.
Recharge. Make yourself at home. Our 24-hour in-room dining service brings our gourmet offerings to your doorstep.
Join us. Discover extraordinary amenities at W Miami. From imaginative cuisine to bold beverages to top technology, we’ve got you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our Living Room—or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever® service is always on call.