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Restaurant B Supervisor

Posted July 22, 2022

Hilton Garden Inn Memphis Downtown
Memphis, TN
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About This Job

Overview

The Restaurant Supervisor assists in overseeing the restaurant, room service, and club room operations to provide good quality service, food and beverage presentation and guest experience.

Key Duties & Responsibilities

  • Train workers in food preparation, and in service, sanitation, and safety procedures. 
  • Compile and balance cash receipts at the end of the day or shift. 
  • Perform various financial activities such as cash handling, deposit preparation, and payroll. 
  • Supervise and participate in kitchen and dining area cleaning activities. 
  • Resolve customer complaints regarding food service. 
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. 
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. 
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations. 
  • Specify production and time sequences and workstation and equipment arrangements. 
  • Forecast staff, equipment, and supply requirements based on business demand. 
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. 
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements. 
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. 
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. 
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. 
  • Record production, operational, and personnel data on specified forms. 
  • Develop equipment maintenance schedules and arrange for repairs. 
  • Greet and seat guests, and present menus and wine lists. 
  • Schedule parties and take reservations. 
  • Present bills and accept payments. 
  • Resolve customer complaints regarding food service. Develop equipment maintenance schedules and arrange for repairs.

Education and Experience

  • High school diploma or GED plus 1 year of related experience; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
  • Minimum 21 years of age to serve alcoholic beverages.
  • 2 years experience as Restaurant Supervisor.
  • Must have good understanding of the English language and previous guest/customer relations training. 
  • Certification of previous training in liquor, wine and food service preferred.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

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About this Employer

Hilton Garden Inn Memphis Downtown

201 Union Avenue
Memphis, TN 38103

(901) 528-1540

Steps from the best of downtown Memphis

Located in downtown Memphis, we’re across from Autozone Park, and within walking distance of Beale Street and FedExForum. Catch a show at the Orpheum, and check out South Main and the National Civil Rights Museum, all within two miles. Graceland is only 15 minutes away. Enjoy breakfast and dinner, and evening room service from our Seasons restaurant.