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Front Desk Agent

Posted July 24, 2022

Hotel Washington
Washington, DC
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About This Job

$500 Sign On Bonus After 90 Days!!!!!

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hotel Washington

515 15th Street NW
Washington, DC 20004

317 Room Hotel

Luxe amenities and unparalleled sophistication come to life at Hotel Washington. Historically known for its roster of A-list guests – including famous politicians, Hollywood starlets and even the King of Rock and Roll, Elvis Presley – Hotel Washington has been at the center of the action since 1917. Following a thoughtful renovation in 2017, it is now a beacon of modern luxury where old and new blend seamlessly. Toast to skyline views at our iconic rooftop lounge or enjoy outside dining on the patio while exploring the city’s top attraction – just outside our doors.