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Sales Coordinator

Posted June 24, 2022

Hilton Chicago/Magnificent Mile Suites
Chicago, IL
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About This Job

Full-time Position Available.

Join two of the nation’s leaders, Crescent Hotels & Resorts and Hilton, and take the next step in your hospitality career.

The Sales Coordinator provides administrative support for the Sales staff including greeting visitors, answering the telephone, gathering data and compiling reports, maintaining files and preparing correspondence. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, nametags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Review group blocks for cutoff date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

Attend weekly group pick-up meetings

Run group arrivals lists daily for future arrival dates, and no-show reports daily.

Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.

Report to the Director of Sales.

Work with group rooming lists, reservation changes, and group billing – according to contract and email history.

Complete Group Commission Report, after group’s departure.

Monitor room type availability daily.

Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

Complete competition rate analysis as needed.

Take in-house reservations calls from customers requesting on property assistance or all other calls pertaining to room reservations.

Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

Assist in completing all VIP and internal reservations, communicating any issues to management

Assist in completing all fax and email reservations.

Research outstanding Travel Agent Commissions for groups.

Research and charge for all no-shows, cancellations, and deposits. 

Enter pick up for each group upon conclusion of event

Enter Hhonors meeting planner points

Assist DOS with BT tracking for all Global and Local Corporate Negotiated Accounts

Other duties as assigned.

Crescent Hotels & Resorts stands out in our industry because of our passion for our people and the culture of hospitality.  Our full-time associates enjoy competitive salaries and a generous benefit package including:

  • Medical, Dental and Vision Insurance
  • 401(k) with Company Match
  • Paid vacation and personal time
  • 7 paid holidays per year
  • Membership in an exclusive employee travel program with special rates at Crescent Hotels and Hilton-branded hotels worldwide

Named a top employer on the 2020 World’s Best Workplaces List, Hilton has welcomed more than 3 billion guests in its more than 100-year history.  We can’t wait to welcome you to the Crescent/Hilton team.  Apply today!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Chicago/Magnificent Mile Suites

198 East Delaware Place
Chicago, IL 60611

(312) 664-1100

Downtown Chicago suites, beside Magnificent Mile

Just off Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park are just over a mile away. Enjoy our top-floor pool and fitness center with views of Lake Michigan.