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Guest Service Agent

Part-time

Posted July 27, 2022

Holiday Inn Boston Bunker Hill Area
Somerville, MA
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The Holiday Inn is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Holiday Inn's newest guest service agent!

About This Job

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, pool staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  Minimum one year hotel front desk with OPERA/IHG experience preferred.
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About this Employer

Holiday Inn Boston Bunker Hill Area

30 Washington Street
Somerville, MA 02143

(617) 628-1000

184 Room Hotel

www.ihg.com

Our Hotel

The hotel is a Holiday Inn Franchise that is owned and operated by Distinctive Hospitality Group under a license from Intercontinental Hotels Group offering 184 spacious guest rooms, DRAFT Restaurant, Sports Deck and over 10,000 square feet of meeting space. In addition to our ample parking for guests and team members, our Boston/Somerville hotel features 184 spacious guest rooms with eight executive suites and 10 ADA-accessible rooms that provide a welcoming respite for our guests' trip to Boston. All of our associates enjoy the perks and benefits of discounts when traveling globally at IHG Hotels.

The location of the hotel is ideal for business and leisure travelers and is just under 3 miles from Boston Logan International Airport and most Boston area attractions such as the Aquarium, Quincy Market, and the Museum of Science. Our guests also enjoy complimentary high-speed Internet access throughout our property; a fully-equipped fitness center with an indoor pool, as well as a family-friendly restaurant right on-site. Our guests are sure to enjoy relaxing in a spacious guest room that features plush bedding, a flatscreen TV, refrigerator, desk, and Internet access. 

  • Heated Indoor Pool and Sports Deck
  • Full-service on-site Restaurant
  • 24-hour Fitness Center