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Guest Service Agent

Posted July 26, 2022

Fairfield Inn & Suites by Marriott Houston Humble
Humble, TX
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Fairfield Inn & Suites by Marriott Houston Humble

20525 Highway 59
Humble, TX 77338

(281) 540-3311

62 Room Hotel

www.marriott.com

Our Hotel

Welcome to the Fairfield Inn & Suites Houston Humble, your home away from home. While staying in our Humble, TX hotel, be sure to experience all the area has to offer. We are conveniently located right off of Highway 59 near Houston Airport IAH, Generation Park, and a variety of local restaurants. Never be too far from events at the Humble Civic Center or Lindsay Lyons Sports Complex. Our hotel offers all the modern amenities you are looking for with our free breakfast daily and on-site 24-hour fitness center. The hotel also provides a business center with printing options and an indoor pool for you to unwind in. Our comfortable, modern rooms feature all the comforts of home so you can never miss a beat while on the road.