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Guest Service Supervisor

Posted July 27, 2022

Holiday Inn Boston Bunker Hill Area
Somerville, MA
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The Holiday Inn is looking for a positive, motivating, and hospitable member to join the team as our guest service supervisor!

About This Job

What you will be doing

  • As a Guest Service Supervisor, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Guest Service Supervisor truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Demonstrate a high level of customer service at all times
    • Assist with the department's training and development efforts for Team Members
    • Train and guide the Guest Service Agents
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow company brand standards
    • Assist other departments, as necessary

The ideal candidate for this position

  • Guest Service Supervisors working at the Holiday Inn Boston Bunker Hill are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
    • Previous experience in hotel industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude
    • Professional manner with an emphasis on hospitality and guest service
    • Ability to work on your own and as part of a team
    • IHG experience/Opera system
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About this Employer

Holiday Inn Boston Bunker Hill Area

30 Washington Street
Somerville, MA 02143

(617) 628-1000

184 Room Hotel

www.ihg.com

Our Hotel

The hotel is a Holiday Inn Franchise that is owned and operated by Distinctive Hospitality Group under a license from Intercontinental Hotels Group offering 184 spacious guest rooms, DRAFT Restaurant, Sports Deck and over 10,000 square feet of meeting space. In addition to our ample parking for guests and team members, our Boston/Somerville hotel features 184 spacious guest rooms with eight executive suites and 10 ADA-accessible rooms that provide a welcoming respite for our guests' trip to Boston. All of our associates enjoy the perks and benefits of discounts when traveling globally at IHG Hotels.

The location of the hotel is ideal for business and leisure travelers and is just under 3 miles from Boston Logan International Airport and most Boston area attractions such as the Aquarium, Quincy Market, and the Museum of Science. Our guests also enjoy complimentary high-speed Internet access throughout our property; a fully-equipped fitness center with an indoor pool, as well as a family-friendly restaurant right on-site. Our guests are sure to enjoy relaxing in a spacious guest room that features plush bedding, a flatscreen TV, refrigerator, desk, and Internet access. 

  • Heated Indoor Pool and Sports Deck
  • Full-service on-site Restaurant
  • 24-hour Fitness Center