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Front Desk Agent

Posted June 26, 2022

Courtyard Dulles Airport Herndon
Herndon, VA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

Starting Pay: $16.00/hr

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About this Employer

Courtyard Dulles Airport Herndon

13715 Sayward Boulevard
Herndon, VA 20171

(571) 643-0950

187 Room Hotel

www.marriott.com

Our Hotel

Experience our brand-new Courtyard by Marriott hotel, located close to Washington Dulles International Airport, where we offer a free airport shuttle. Convenient to shopping, dining and DC attractions, this Dulles airport hotel offers an array of services and features designed just for you. If you're in the Northern Virginia area, this Marriot Dulles Airport hotel is just minutes from some of the city's leading businesses, including IBM, Amazon, Northrop Grumman, Raytheon, Boeing, Cisco Systems and Lockheed Martin. Spread out in comfort in our brand-new Herndon hotel rooms and suites featuring plush bedding, ample work desks with ergonomic seating and flat-panel TVs. For your convenience, we also offer free high-speed Wi-Fi to keep you connected. We also boast a 24-hour business center. After your day, enjoy cocktails at The Bistro. Our casual restaurant also serves breakfast, specialty Starbucks® beverages and dinner. Whatever prompts your visit, make it a successful one at Courtyard Dulles Airport.