Search 25,521 current hospitality jobs

People Support Manager - Employee Relations

Posted November 23, 2022

Philadelphia, PA
Save this job

About This Job


Human Resources Manager - Employee Relations

Hersha Hospitality Management (HHM) is an industry-leading hotel investment, management and development firm that provides turn-key management solutions to over 180 hotels and seven thousand associates across the United States, which includes world class brands in the select service and full-service markets as well as a collection of independent and boutique hotels.

HHM is seeking an employee relations-focused Human Resources Manager responsible for designing, planning, and implementing associate relations programs, policies, and procedures while maintaining good communication and positive relationships with associates at all levels to promote satisfaction, fairness and equity in the workplace. This position will act as an integral member of HHM's Philadelphia-based Corporate People Support team.

Potential Career Path

Sr. People Support Manager – People Support Director – Vice President of People Support

Essential Job Functions:

  • Administers human resources policies and procedures that pertain to associate relations.
  • Reviews recommendations to end employment of associates and administer disciplinary procedures.
  • Directs or guides inquiries into internal claims of discrimination, sexual harassment and or any perceived unfair treatment in the workplace.
  • Ensures all related documentation is comprehensive, timely and appropriate to the situation.
  • Provides creative solutions and works to resolve work-related issues with comprehensive knowledge of company policies, procedures, practices and all state, federal, etc. labor laws and mandates.
  • Provides individual coaching to staff at all organizational levels related to performance, misconduct, policy violations as needed.
  • Reviews and advises post-hire criminal background checks according to federal, state and local laws. 
  • Partners with other departments on special projects and/or company initiatives such as hotel integrations, annual leadership conference, etc.
  • Serves as a link between management and associates by handling questions, interpreting and administering policies and helping resolve work-related problems. 
  • Advises managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommends changes. 
  • Plans and conducts new hire associate orientation for corporate and field leaders to foster positive attitude toward organizational objectives.
  • Provides current and prospective associates with information about policies, job duties, working conditions, wages, and opportunities for promotion and associate benefits. 
  • Maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and turnover. 
  • Analyzes training needs to design compliance and associate development training programs.
  • Conducts stay and exit interviews to better the employment experience and identify reasons for associate separation. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management 

Position Requirements

  • Bachelor’s Degree in Human Resources or a related field.
  • 3 -5 years previous Human Resources experience, hotel HR experience preferred, with heavy focus on associate relations required.
  • PHR or SPHR Certification preferred.
  • Strong knowledge of all applicable federal, state and local employment, health and safety regulations.

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

 Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Save this job

About this Employer


510 Walnut Street, 9th Floor
Philadelphia, PA 19106

(215) 238-1046

Management Company

Follow us:

About the company

HHM, also known as Hersha Hospitality Management, is an industry-leading hotel management, investment and development firm. HHM provides turn-key management, asset management or receivership solutions for 106 hotels in 19 states, including more than 20 full service hotels and 24 independents.

Join the Legacy of Happiness

It is no coincidence that Hersha means “happy” in ancient Sanskrit. HHM’s rapid growth, focus on associate development and its commitment to serve guests, our associates and the local communities we work in, can make any hospitality career seeker happy.

The Legacy of HHM Happiness

The legacy of happiness symbolizes how HHM was built, namely on a strong foundation of core values: honesty, communication, community, personal growth and achievement. These values combined with a passion to serve others and a respect for every associate’s unique and valuable contributions is what makes us so successful. If you share our values and passion, HHM may be the place for you.


As HHM continues to stretch its properties across the country, we know our success is achieved through the collective and individual contributions of all associates. They are the heart and soul of our business and our ultimate goal is to maintain a culture of happiness in which our values are embedded and career development is encouraged. 


Personal success is individually defined by each associate. HHM supports an individual’s desire to stretch professionally. We provide opportunities across various hotel brands, locations and job functions. As we grow, you grow.

At HHM, we are proud to employ some of the best in the industry.