Search 29,751 current hospitality jobs

Front Desk Supervisor

Posted July 31, 2022

AC Miami Wynwood
Miami, FL
Save this job

About This Job

Overview

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Save this job

About this Employer

AC Miami Wynwood

3400 Biscayne Boulevard
Miami, FL 33137

(786) 209-0005

153 Room Hotel

www.marriott.com

European Inspired Hotel Near Miami Design District™

Conveniently located near Miami Design District™, the AC Miami Midtown offers guests easy access to experience Miami's vibrant art scene. Beautifully displaying classic modern design with a European twist, the AC Miami Midtown is designed for the creative and well-traveled. Guests to our Wynwood hotel will enjoy free WiFI, on-site fitness/business centers, and a hotel staff dedicated to make each stay exceptional. Settle into your stylish guest room with integrated work desk and Smart TV. Our pet-friendly hotel in Miami is happy to welcome furry travelers. Enjoy deliciously different breakfast options at the AC Kitchen; featuring curated meats and cheeses. Travelers searching for things to do in Miami will enjoy The Shops at Midtown Miami, less than a mile away. Miami business travelers will appreciate our ideal location off I-95; only 8 miles from the airport. Un-wind at the AC Lounge offering your favorite cocktail and Spanish-inspired tapas, or enjoy your beverage pool-side at roof-top bar, Elevar.