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Guest Service Agent

Posted July 31, 2022

AC Miami Wynwood
Miami, FL
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

AC Miami Wynwood

3400 Biscayne Boulevard
Miami, FL 33137

(786) 209-0005

153 Room Hotel

www.marriott.com

European Inspired Hotel Near Miami Design District™

Conveniently located near Miami Design District™, the AC Miami Midtown offers guests easy access to experience Miami's vibrant art scene. Beautifully displaying classic modern design with a European twist, the AC Miami Midtown is designed for the creative and well-traveled. Guests to our Wynwood hotel will enjoy free WiFI, on-site fitness/business centers, and a hotel staff dedicated to make each stay exceptional. Settle into your stylish guest room with integrated work desk and Smart TV. Our pet-friendly hotel in Miami is happy to welcome furry travelers. Enjoy deliciously different breakfast options at the AC Kitchen; featuring curated meats and cheeses. Travelers searching for things to do in Miami will enjoy The Shops at Midtown Miami, less than a mile away. Miami business travelers will appreciate our ideal location off I-95; only 8 miles from the airport. Un-wind at the AC Lounge offering your favorite cocktail and Spanish-inspired tapas, or enjoy your beverage pool-side at roof-top bar, Elevar.