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Front Office Manager

Posted July 22, 2022

Annapolis Waterfront Hotel, Autograph Collection
Annapolis, MD
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About This Job

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Chesapeake’s charm shines in Annapolis, Maryland – the maritime home of the Annapolis Waterfront Hotel. On a priceless overlook, set to capture the harbor view, our captivating hotel takes full advantage of the beauty of the bay, while placing the attractions of our historic city within footsteps. Newly updated guestrooms, many with magnificent views, provide a tranquil setting for rest and relaxation; with every amenity considered and every comfort close. The view and viewpoint are never better than at the Annapolis Waterfront Hotel, Autograph Collection.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Annapolis Waterfront Hotel, Autograph Collection

80 Compromise Street
Annapolis, MD 21401

(410) 268-7555

149 Room Hotel

www.marriott.com

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Our Hotel

Our unrivalled downtown location and welcoming vibe invite the community and visitors alike to gather with friends, dine dockside and stay awhile. Visitors find there is no better place from which to launch their Annapolis exploration, or get down to business with ease. The serenity of the Chesapeake Bay blends seamlessly with vibrant colonial charm to provide outstanding Annapolis lodging. The Annapolis Waterfront Hotel provides uncommon luxury – with remodeled rooms, upgraded amenities and breathtaking views all part of our allure. Beyond the refined guestrooms, our hotel provides 8,200 square feet of flexible function space and a sophisticated take on meetings, weddings and socials. Outstanding amenities such as modern fitness facilities, complimentary WiFi in guestrooms and public spaces, room service from early to late and personalized service make the Annapolis Waterfront Hotel a refreshing choice.