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Posted July 25, 2022

The Historic Powhatan Resort by Diamond Resorts
Williamsburg, VA
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About This Job

Job Description

New Hire Bonus up to $500!

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort!

What will I be doing?

As a Front Desk Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards:

  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
  • Inputs information into the computerized reservations' system to update and maintain records.
  • Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
  • Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!


What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role successful, you possess the following minimum qualifications and experience:

  • High School Graduate or Equivalent
  • Proficient English language communication skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
  • Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
  • Ability to multi-task responsibilities and prioritize duties to organizational demands
  • Prior cash handling and data entry experience required.
  • Previous customer service experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Prior hospitality or related experience.
  • Previous Front Desk or relevant work history
  • Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

The Historic Powhatan Resort by Diamond Resorts

3601 Ironbound Rd
Williamsburg, VA 23188


Your Home Away from Home Awaits

At Diamond Resorts, we've thought of everything to help you unwind, reconnect and rejuvenate during your vacation. Our resorts feature spacious suites, many complete with living rooms, dining areas, full or partial kitchens, private bedrooms, and in-room laundry so you can leave behind the stresses of home without sacrificing convenience.