Posted August 3, 2022The Ritz-Carlton, Kapalua
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
|At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.|
Escape to an island paradise steeped in rich cultural and traditional Hawaiian customs when you stay at The Ritz-Carlton Kapalua. From the moment guests arrive at our breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of the luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling and a variety of other outdoor activities.From tropical rainforest hikes to ancient Hawaiian burial grounds, let us help create an unforgettable Maui escape that offers impeccable service and luxurious resort amenities in a breathtaking Hawaiian setting. Whether your ideal vacation is appreciating the natural beauty of the island of Hawaii, discovering the fascinating local customs or rejuvenating your senses at The Ritz-Carlton Spa, Kapalua, our world-renowned Maui resort is sure to delight. Maui has been named “Best Island” by Condé Nast Traveler for eighteen consecutive years, making our luxury Hawaii resort a premiere destination for remarkable vacations. The Ritz-Carlton, Kapalua is a Tier 3 property in The Ritz-Carlton Rewards.