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Housekeeping Supervisor

Posted September 3, 2022

Home2 Suites Chicago River North
Chicago, IL
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About This Job

Overview

Opportunity:  Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

  • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms. 
  • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor. 
  • Supervise laundry employees, if applicable.
  • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Practice safe work habits and wear protective safety equipment.
  • Assist in the breakfast area as needed.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Previous supervisory responsibility preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Home2 Suites Chicago River North

110 West Huron St
Chicago, IL 60654

+1-312-944-8000

206 Room Extended Stay

www.hilton.com

Managed By

HHM

We're in Chicago’s River North district, a short walk from the Magnificent Mile’s upscale shops and restaurants. The Navy Pier area, downtown, and the Chicago Loop are less than 15 minutes away. O’Hare International Airport is 17 miles from our door. Enjoy daily free hot breakfast, free WiFi, and an in-suite kitchen. Pets are welcome.