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Lobby Attendant (PM)

Posted August 5, 2022

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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About This Job

Job Description:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.  Assist room attendants, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

HOUSEKEEPING

Able to perform housekeeping duties as outlined in the training program and property specific checklists, including cleaning rooms.

Basic knowledge of how to solve room care equipment problems and/or who to contact for resolution.

Identify maintenance issues and communicate them to maintenance.

Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.

Stock linen closets with amenities ad supplies for room attendants, including taking supplies to room attendants.

Empty carts of soiled linen and trash.

Clean and remove spots from corridor walls and doors.  Polish and clean mirror, room numbers on guest rooms, and elevator doors.

Monitor and clean public areas including the lobby, restaurant, pool, fitness center, business center, banquet area and meeting space.

Vacuum, sweep, and/or mop hallways, stairwells, vending areas and foyers.

Flip mattresses and move furniture as assigned by supervisor.

Complete job specific checklist on a daily basis.

Operate all equipment in correct and safe manner.  Able to push and/or pull equipment weighing up to 100 pounds.

TECHNICAL SKILLS

Familiar with frequently used Standard Operating Procedures.

Able to lift, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.  Lifting may include equipment or furniture weighing 80+ pounds.

Ability to work independently with minimum supervision.

Ability to communicate effectively both written and verbal, with associates and guests.

Individuals must be service and detail oriented.

Must comply with all department, hotel, and corporate standard operating procedures.

Responsible for knowing Hotel emergency procedures.

GUEST RELATIONS

Be readily available and approachable for all guests.

Take proactive approaches when dealing with guest concerns.

Extend professionalism and courtesy to guests at all times.

Greet guests in public areas of hotel.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Carry out all reasonable requests by leadership team.

Comply with department uniform and appearance standards.

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About this Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

191 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.