Join the best hotel in downtown Ann Arbor! Residence Inn Ann Arbor Downtown is the newest hotel downtown, features 110 spacious suites just steps away from over 60 restaurants and is less than a mile from the University of Michigan. We are looking for a positive, service-oriented, energetic and self-motivated Assistant General Manager to join our team. The Assistant General Manager works closely with hotel departments to ensure guest satisfaction and be essential to the hotel's success!  Past hospitality experience is required and at least two years of supervisor experience.

Responsibilities include but are not limited to:

• Assist General Manager in overseeing all departments by taking appropriate action to maintain and exceed brand conditions and standards, service and work practices.
• Coordinate the activities of hotel personal and fulfil Manager on Duty shifts.
• Walk property daily, identify opportunities for improvement and take action to resolve.
• Assist in training new associates and newly promoted associates.
• Plan, schedule, assign, direct, and review associate work.
• Ensure that goals are being translated to the team as they relate to guest tracking and productivity.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understand associate, owner and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
• Ensure the team has the capabilities to meet expectations.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Assist associates in understanding guests’ ever-changing needs and expectations and exceeding them. Managing Property Operations Functions
• Ability to effectively manage associates to include supervisory support, improve efficiencies within the department while maintaining financial responsibility to budgeted plan.

Minimum Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace (bilingual in both English and Spanish preferred).
• Requires good communication skills, both verbal and written.
• Previous hospitality experience required.
• Knowledge of operations policies and procedures required.
• Possess strong organizational skills, as well as the ability to communicate effectively with guest and team members.
• Ability to motivate, train and direct others.
• Must be able to lift up to 25 pounds periodically on a daily basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• High school or equivalent education required.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER