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Director of Luxury Sales

Posted July 15, 2022

Park Hyatt New York
New York, NY
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About This Job


The New York based Luxury Sales Director will have defined goals with a strong focus on market share, revenue and ADR growth, and development of accounts from Luxury Agencies and Consortia in the United States and globally on behalf of Park Hyatt New York. 

This position will be responsible for account management, developing strategic account plans, communicating brand differentiation through brand programs, agency events, roadshows, tradeshows, B2B marketing and other sales activities.  Will be responsible for Luxury Agency penetration with a focus on Americas, Europe, Asia and Australia and will have significant interaction with members of luxury consortia agencies.

This role will support cross-functional teams within Hyatt and assist in the development and implementation of Hyatt’s Travel Advisor program.  The position will be responsible for managing travel expenses within the set budget and will travel as required for agency visits, account reviews, trade shows, meetings and familiarization trips throughout the year.  This individual will be responsible for achieving quarterly quota with annual targets and metrics. 

Main Responsibilities

• Sales Calls / Revenue & Market share growth.

• Implement strategy plan for portfolio of Accounts in order to meet/or exceed revenue/market share goals for Luxury Agencies

• Building and maintaining strong client relations and developing accounts to increase market share across all revenue streams – locally, nationally and internationally

• Business travel to Account portfolio, QBR’s, Tradeshows, Sales Calls and Fam Trips. 

• Orchestration of account plans and collaborating with other Directors & Manager/Coordinator to drive production and revenue to both group and Agency transient segments. 

• Interacts with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operation

• Able to work independently and makes decisions based on established policies and procedures.  

• Supports/leads/coordinates tradeshows, events, appreciation events, brand initiatives, travel agency program and other sales tactics. Collaborates with the Hyatt Sales Force and other business functions to successfully implement these activities

• Communicates and promotes Hyatt's brand differentiation and brand essence to the market.

 • Actively research from Account portfolio B2B opportunities in driving revenue, brand awareness and total account management from North America market for our hotels/resorts and brands globally

 • Demonstrate a commitment to Hyatt core values.

 • The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


 • 5 years’ experience with the Luxury Consortia programs and agencies for a luxury hotel group.

• Has worked within hotel sales operations, managed action plans, budgets and collaborated with team members.

• Strong knowledge of the Luxury Consortia market throughout the United States and globally.

• Experience in transient corporate sales an asset


• 4 year degree preferred and minimum 5 years luxury hotel sales experience

• Fluent in English and additional languages a plus

Computer Skills Needed to Perform this Job:

• Strong knowledge and command of Envision (CRM), Lanyon (RFPs), Hotelligence Agency 360 where applicable

• Proficient in Social Media, Excel, Word, Power Point and Outlook 

Additional Comments and Requirements:

• Solid written, verbal and presentation skills

• Excellent organizational skills

• Strong client relationships

• Must be adaptable and a team player

• Strong interpersonal skills and a can-do positive attitude

• Travel required

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About this Employer

Park Hyatt New York

153 West 57th Street
New York, NY 10019

(646) 774-1234

210 Room Hotel

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Hotel Overview

Treat yourself to a unique, enriched experience at our luxury Midtown Manhattan hotel.

Slated for completion in summer-2014, Park Hyatt New York will be located in the heart of midtown at 153 West 57th street between Avenue of the Americas and Seventh Avenue, across from Carnegie Hall and a short stroll from Central Park. The hotel, designed by world-renowned, Pritzker Prize-winning architect Christian de Portzamparc, will feature 210 generously sized guest rooms including 92 suites, designed by Yabu Pushelberg. The state-of-the-art guest rooms are among the largest in the city, starting from 475 square feet or 44 square meters.  The hotel is part of a 90-story mixed-use tower that features 94 Thomas Juul-Hansen-designed luxury spaces with breathtaking views of Central Park and the New York skyline.

Throughout our hotel, guests will experience an uncommon space offering sophistication and elegance.  Indulge in our generously-sized accommodations that marry luxurious appointments with dozens of modern amenities. Discover rare and intimate experiences tailored to your individual preferences with delectable dishes at our restaurant The Back Room at One57 or our soothing and invigorating full-service Spa Nalai. We take pleasure and pride in customizing each stay for traveling professionals and vacationing tourists alike, including being a pet friendly hotel.

With its premier address on West 57th Street, Park Hyatt New York will be nestled among many top destinations and face the world-famous Carnegie Hall across the street. Experience the stunning acoustics of this performing arts and music venue next door or in our hotel with exclusive Carnegie Hall-related features. Raising the standards for New York luxury hotels, Park Hyatt New York delivers style and sophistication in every detail with personal touches inspiring our ambiance, artwork, dining and décor.